1. Request a paraphrase from the person you are communicating with, make sure he did not misinterprete
Holistic learning exercise: mirror, make sure the mirror is not a funny mirror.
2. Don’t focus on the intention but the approach. Assume best intentions, negotiate for a better approach, assume all want the same good outcome.
Holistic learning exercise: singing: the song is the same but the techniques, pitching etc need improvement.
3. Don’t remember the extremes or generalise.
Holistic learning exercise: Don’t remember the extreme tastes.
4. Don’t push it. Walk away instead of keep pushing if you sense the person is going to explode.
Holistic learning exercise: if the wall is going down, back up and don’t push, else it will fall.